We asked a few manager how they define hospitality, and how do they ensure their team delivers an exceptional guest experience? This is the reply we get: 

“Hospitality is about making guests feel valued, cared for, and at home, no matter where they are. It’s about exceeding expectations and creating lasting memories. To ensure my team delivers exceptional guest experiences, I emphasize the importance of empathy and attention to detail. We focus on personalizing interactions, whether it’s remembering a guest’s preferences or celebrating a special occasion. Regular training, empowering staff to make decisions, and leading by example are all critical in fostering a culture of genuine hospitality.”